Privacy policy

Privacy Policy

Last updated: March 13, 2026

Cortex operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a shopping experience. Cortex is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how Cortex collects, uses, discloses, and otherwise processes your personal information when you visit, use, purchase from, subscribe through, or otherwise interact with the Services, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably identify you.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Payment and Transaction Information

  • Payment card details

  • Billing details

  • Payment confirmations

  • Purchase history

  • Subscription enrollment and billing records

  • Refund, cancellation, and exchange history

Account Information

  • Username

  • Password

  • Account preferences

  • Saved items

  • Order history

Communications

  • Information you provide when contacting customer support

  • Emails, messages, reviews, feedback, survey responses, and other communications with us

Device and Technical Information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network connection information

  • Unique device identifiers

  • Cookies and similar tracking technologies

Usage Information

  • Pages viewed

  • Products viewed

  • Cart activity

  • Time spent on pages

  • Interactions with our Services

  • Referral URLs

  • Ad interactions and browsing behavior

Inferences

We may draw inferences from your activity, purchase history, or preferences in order to personalize our Services, product recommendations, and marketing.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you place an order, create an account, join a subscription, sign up for emails or SMS, contact us, submit a review, or otherwise provide information to us.

  • Automatically through the Services, including through cookies, pixels, analytics tools, server logs, and similar technologies.

  • From Shopify, payment processors, fulfillment partners, customer service providers, and other service providers acting on our behalf.

  • From advertising, analytics, and marketing partners.

  • From third parties where permitted by law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To Provide and Operate the Services

We use your information to:

  • process and fulfill orders

  • process subscription enrollments and recurring billing

  • arrange shipping and delivery

  • provide customer support

  • manage your account

  • process returns, replacements, or cancellations

  • send order confirmations, shipping notifications, billing notices, and other service-related communications

To Personalize and Improve the Services

We use information to:

  • remember your preferences

  • improve website functionality

  • personalize your shopping experience

  • recommend products

  • analyze store performance and customer behavior

For Marketing and Advertising

We may use your information to:

  • send promotional emails or SMS messages

  • show ads on our Services or third-party platforms

  • retarget visitors who viewed products or added items to cart

  • measure the effectiveness of campaigns

You may opt out of marketing emails by using the unsubscribe link in those emails. You may opt out of SMS marketing by following the instructions in the message or contacting us.

For Security and Fraud Prevention

We may use personal information to:

  • verify purchases

  • prevent fraudulent transactions

  • monitor suspicious activity

  • enforce our policies and terms

  • protect our Services, business, customers, and partners

For Legal and Compliance Purposes

We may process personal information to:

  • comply with legal obligations

  • respond to lawful requests from regulators, law enforcement, or courts

  • resolve disputes

  • enforce our Terms of Service and other policies

  • establish, exercise, or defend legal claims

For Customer Support and Communications

We use your information to respond to support requests, questions, complaints, and other communications.

For Health-Related Customer Inquiries

If you voluntarily provide health-related information in connection with a customer support inquiry about our supplement products, we may use that information only as reasonably necessary to respond to your inquiry, maintain support records, protect against misuse, or comply with legal obligations. We do not use customer-submitted health-related information to provide medical advice.

4. Subscription and Recurring Billing Communications

If you purchase a VIP offer or any recurring subscription product from Cortex, we may use your personal information to:

  • enroll and manage your subscription

  • process recurring payments

  • send renewal, billing, shipment, and cancellation-related notices

  • verify your identity for subscription changes

  • prevent subscription abuse or payment fraud

By providing your email address and/or phone number in connection with a subscription purchase, you agree that we may contact you regarding your subscription, orders, billing, renewals, failed payments, cancellations, and support matters.

5. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

Service Providers

We may share personal information with vendors and service providers that help us operate our business, including providers of:

  • website hosting

  • ecommerce infrastructure

  • payment processing

  • fraud prevention

  • shipping and fulfillment

  • email and SMS communications

  • customer support

  • analytics

  • cloud storage

  • advertising and marketing services

Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information to provide and improve the platform and related services. Information submitted through the Services may be transmitted to and processed by Shopify and its service providers in accordance with Shopify’s own privacy practices.

Marketing and Advertising Partners

We may share certain identifiers, device information, and usage information with third-party advertising, analytics, and marketing partners to help us market our products and measure advertising performance.

Legal and Business Transfers

We may disclose information:

  • to comply with legal obligations

  • in response to subpoenas, court orders, or lawful requests

  • to protect our rights, property, safety, or users

  • in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction

With Your Direction or Consent

We may disclose information when you ask us to do so, direct us to do so, or otherwise consent.

6. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and certain third parties that assist Shopify and Cortex in operating the store, processing transactions, analyzing performance, and improving the Services.

In addition, Cortex may use certain Shopify features that incorporate data and information derived from your interactions with our store, Shopify, and other merchants using Shopify. In some cases, Shopify may act as an independent controller of your personal information for those purposes.

To learn more about Shopify’s privacy practices, you should review Shopify’s consumer privacy materials and privacy portal.

7. Cookies and Tracking Technologies

We and our partners may use cookies, pixels, tags, scripts, SDKs, and similar technologies to collect information automatically when you use the Services.

These technologies may be used to:

  • keep you logged in

  • remember your cart and preferences

  • understand how you use the Services

  • improve performance

  • personalize content

  • provide and measure advertising

Depending on your location, you may be able to manage cookie preferences through your browser settings or any consent banner we provide. Blocking cookies may affect certain features of the Services.

8. Third-Party Websites and Services

The Services may contain links to websites, apps, or platforms operated by third parties. We are not responsible for the privacy, security, content, or practices of those third parties.

Any information you provide to third-party websites or services is governed by their own privacy policies and terms.

9. Children’s Privacy

The Services are not intended for children or minors under the age of majority in their jurisdiction, and we do not knowingly collect personal information from such individuals.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

10. Security and Retention

We use commercially reasonable safeguards designed to protect personal information. However, no method of transmission over the Internet or method of storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for using secure methods when communicating with us.

We retain personal information for as long as reasonably necessary to:

  • provide the Services

  • maintain business and tax records

  • manage subscriptions and transactions

  • resolve disputes

  • enforce agreements

  • comply with applicable law

We may retain certain information longer where required or permitted by law.

11. International Transfers

Your personal information may be transferred to, stored in, and processed in countries other than the country where you live, including the United States and other jurisdictions where our service providers or Shopify operate.

Where required by applicable law, we will use recognized legal mechanisms for such transfers.

12. Your Rights and Choices

Depending on where you live, you may have certain privacy rights, subject to exceptions and limitations under applicable law. These may include the right to:

  • access the personal information we hold about you

  • request correction of inaccurate information

  • request deletion of your personal information

  • request a copy of your personal information

  • object to or restrict certain processing

  • opt out of certain marketing or targeted advertising

  • withdraw consent where processing is based on consent

You may also opt out of promotional emails by clicking the unsubscribe link in those emails. Even if you opt out of promotional messages, we may still send you transactional or service-related communications, such as those relating to purchases, subscriptions, support, billing, or policy updates.

To exercise applicable privacy rights, contact us using the information below. We may need to verify your identity before processing your request. We may deny or limit requests where permitted by law.

Where permitted by law, you may authorize an agent to act on your behalf, subject to verification.

We will not unlawfully discriminate against you for exercising your privacy rights.

13. Complaints

If you have concerns about how we process your personal information, please contact us first using the information below.

Depending on your location, you may also have the right to submit a complaint to your local privacy or data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, regulatory, or business reasons.

When we do, we will post the updated version on this page and revise the “Last updated” date. Your continued use of the Services after changes are posted means you acknowledge the updated Privacy Policy, to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us at:

Cortex
Email: support@takecortex.com