Refund policy

Refund & Return Policy

OVERVIEW

Due to the nature of dietary supplements, all sales are generally considered final.

By placing an order with Cortex, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

All return, refund, replacement, cancellation, and damaged order requests must be submitted through Cortex customer support.

RETURN ELIGIBILITY

Returns may only be considered in limited circumstances, including:

  • products arriving damaged

  • incorrect items shipped

  • defective products

To request a return review, customers must contact Cortex support within 7 days of delivery.

Requests submitted outside this period may be denied.

RETURN REQUIREMENTS

To be eligible for return consideration, customers may be required to provide:

  • order number

  • full name

  • proof of purchase

  • photographs of the product

  • photographs of shipping packaging

  • description of the issue

Cortex reserves the right to deny any return request that does not include sufficient documentation.

CUSTOMER RESPONSIBILITY FOR RETURN SHIPPING

All approved returns must be shipped back at the customer’s expense.

Customers are solely responsible for:

  • return shipping costs

  • carrier fees

  • customs fees

  • duties

  • tracking and delivery confirmation

Original shipping charges are non-refundable.

Cortex is not responsible for lost or damaged return shipments.

We strongly recommend using a tracked shipping service.

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

  • opened products

  • used products

  • partially used products

  • subscription renewals

  • sale items

  • promotional items

  • gift cards

  • products purchased through unauthorized sellers

  • products damaged through misuse or improper storage

Returns sent without prior approval from Cortex support may be refused or discarded.

SUBSCRIPTION CANCELLATIONS

Cortex subscription orders and VIP pricing memberships are recurring billing programs.

Customers are responsible for cancelling their subscription prior to the next billing cycle.

Failure to cancel before renewal does not qualify for a refund.

Refunds are not issued for:

  • processed subscription renewals

  • shipments already processed

  • failure to read subscription terms

  • unused subscription products

Cancellation requests must be submitted through customer support.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact Cortex support within 7 days of delivery.

Cortex may, at its discretion:

  • issue a replacement

  • issue store credit

  • approve a refund

  • deny the claim where insufficient evidence is provided

Cortex reserves the right to require return of the original product before issuing any replacement or refund.

REFUND PROCESSING

If a refund is approved:

  • refunds will be issued to the original payment method

  • processing times may vary by financial institution

  • shipping fees are non-refundable unless required by law

Cortex reserves the right to deny refunds where abuse, fraud, excessive claims, or policy violations are suspected.

CHARGEBACKS & PAYMENT DISPUTES

Initiating a chargeback or payment dispute without first contacting Cortex support may result in:

  • permanent account suspension

  • cancellation of future orders

  • restriction from future purchases

  • submission of evidence to payment processors

  • collection activity where permitted by law

Customers agree to attempt to resolve all order concerns through Cortex support before initiating external disputes.

POLICY MODIFICATIONS

Cortex reserves the right to modify this Refund & Return Policy at any time without prior notice.

Continued use of our Services constitutes acceptance of any updated policies.

CONTACT SUPPORT

All refund, return, cancellation, and support requests must be submitted to:

Cortex Support
Email: support@takecortex.com